Frequently Asked Questions

Filemoph is a free online file conversion tool that helps you convert image files between different formats like HEIC, WebP, PNG, and JPG. Our service is fast, secure, and works directly in your browser without requiring any software installation.

Yes! Filemoph is completely free to use. There are no hidden costs, subscription fees, or premium tiers. You can convert as many files as you need without any charges.

No account is required! Simply visit Filemoph, select your files, choose the output format, and convert. It's that simple.

We currently support HEIC, WebP, PNG, and JPG formats. You can convert between any of these formats. We're constantly working to add support for more formats based on user demand.

Simply drag and drop your HEIC file onto the upload area (or click to browse), select 'JPG' as the output format, and click convert. Your file will be processed in seconds and ready for download.

Currently, we support files up to 10MB. This covers most image files, including high-resolution photos. If you need to convert larger files, please contact us.

Most conversions complete in 2-5 seconds, depending on your file size and internet connection. Our optimized processing ensures fast results.

Currently, we support one file at a time to ensure the best quality and fastest processing. Batch conversion is on our roadmap for future updates.

We use high-quality conversion settings (90% quality) to preserve your image details. While some quality loss is inevitable when converting to lossy formats like JPG, we minimize it as much as possible.

Absolutely! Your files are processed on secure servers and automatically deleted within 10 minutes after conversion. We never store, share, or access your files beyond the conversion process.

No. All uploaded and converted files are automatically deleted from our servers shortly after conversion. We take privacy seriously and don't retain any user files.

No. Your files are processed in an isolated environment and are only accessible through your unique download link, which expires quickly. No one else can access your files.

We collect minimal data necessary for the service to function. We don't require registration, and we don't track your files. See our Privacy Policy for complete details.

HEIC (High Efficiency Image Container) is Apple's modern image format that saves space while maintaining quality. It's the default format for photos on iPhones and iPads since iOS 11.

Windows doesn't natively support HEIC format in older versions. You need to install codec extensions or convert HEIC files to JPG or PNG using Filemoph for universal compatibility.

WebP is a modern image format developed by Google that provides superior compression for images on the web. It creates smaller file sizes compared to JPG and PNG while maintaining quality.

Use JPG for photographs and images with many colors - it offers good quality with smaller file sizes. Use PNG for images with transparency, text, or graphics where you need lossless quality.

Yes! Filemoph is fully responsive and works perfectly on smartphones and tablets. Simply visit our website on your mobile browser.

HEIC conversion requires specific system libraries. While it works perfectly on our production servers, local development environments may have limitations. Rest assured, it works flawlessly when you use our live website.

First, check that your file is under 10MB and in a supported format (HEIC, WebP, PNG, or JPG). Also ensure you have a stable internet connection. If the problem persists, try refreshing the page or using a different browser.

Conversion failures are rare but can happen if the file is corrupted or in an unsupported format. Try ensuring your file is valid, or try converting a different file. If issues persist, contact us.

Yes! Simply select a different format from the dropdown menu before starting the conversion. If you've already converted, just upload the file again and choose the correct format.

Make sure pop-ups aren't blocked in your browser. Also check your download folder - the file might have downloaded automatically. Try using the download button again or refresh the page and reconvert.

Start with the highest quality original file, avoid converting already-compressed images multiple times, and choose the right format for your needs (PNG for graphics, JPG for photos).

For most photos, JPG is recommended as it maintains good quality with smaller file sizes. Choose PNG only if you need absolute quality or transparency support.

Yes, but ensure your original image has sufficient resolution (at least 300 DPI for print). The conversion itself won't reduce resolution, only the file format changes.

After conversion, download the file to your device. You can then share it via email, messaging apps, cloud storage, or social media - the converted file is fully compatible everywhere.